Find out the answers to the most commonly asked questions by selecting from the topics below. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. When and how can I purchase a large cabin bag? Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Will I need to pay any deposits or local taxes at my hotel? Booking conditions apply. Booking Conditionsapply. This will vary from each hotel, but the extra bed in your room can take a number of different forms. Offer may be changed or withdrawn without notice. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. If youre on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. Alcohol: drink responsibly when on holiday. From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. FAQ chatbot. What are the passport requirements for my destination? Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Chatbot Conversations. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Free Chatbot Platform: BotPenguin. Whats included on my holiday documentation? Tourist taxes may apply when staying in some cities or countries. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. Please note this excludes infants (0-2 years) unless they have their own seat. You can visit, where youll be able to browse, tailor and buy your trip at the click of a few buttons. Check your room descriptions carefully to see whats included. Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. We're on a mission to make a positive impact through travel. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. Prices are subject to change. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. See the baggage allowance question for more details. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. No single item can weigh more than 32kg. We want you to be confident that your holiday is right for you. Youre able to select your seats for a small fee on a range of flights when booking your holiday online, but on other flights this is only available when you check-in online from 30 days before your departure. After hours chatbot. The description for my hotel looks out of date? Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. Transfers run to a schedule, but can be a few minutes late. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. The Best Chatbots of 2023. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. I booked my holidaybefore 1st November 2022. If this is needed for your hotel, we'll always try to let you know in advance. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. Which terminal at London Gatwick Airport am I flying from/to? When can I choose my seats for my flight? Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. You can contact your hotel directly for further information. For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. Full board this includes three meals a day, your breakfast, lunch and dinner. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. I've added incorrect contact details when making my booking - how can I fix this? You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. Unfortunately you wont be able to. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. I have mobility issues / need special assistance - what should I do? Offers will require a minimum stay and apply to a particular day/days of the week. What does an all-inclusive holiday include? Electricity: Depending on your location, there may be blackouts. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. Next youll be introducing the spaCy similarity() method to your chatbot() What can I do if I have dietary requirements? If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Then, choose the Send message button type, and save settings. Unfortunately not. When does my easyJet holidays credit expire? Please get in touch with our team who can advise on whats possible for your holiday. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. Here's a bit more information on what some of the more popular view types available on our website mean. Book your perfect package holiday now. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. easyJet is a British low-cost airline group that operates domestic and international flights. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Please check to ensure that everything is listed on it. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. The Best Chatbots of 2023. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 27 days to 14 days: 75% of your booking value. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. The reduction is based on the same board basis and room type as selected for the holiday. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Im in resort and Ive got an issue with my holiday who can I contact? This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). How will I receive my holiday documents and booking reference? If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. The live person is available 24x7 for help 13-0 days from departure full charges apply. It's all part of our industry leading easyJet holidays Protection Promise. If you have any questions about our flights or managing your flight as well as info on No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. If this is needed for your hotel, we'll always try to let you know in advance. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. IAG, which You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. I want a cash refund for my credit is this possible? Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. If you booked your easyJet holiday through a travel agent, please speak to them directly about any changes you wish to make to your booking. Offer can be changed/withdrawn without notice. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. Refresh the If you're still on holiday, please contact our team and we'll see if we can help you resolve it. Can I get an extension on my balance due date? Information accurate as at time of upload. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. If youre on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. Are my payments to easyJet holidays ATOL protected? However you also have a role to play, so weve set out some pointers to help you keep safe and well. Whats the luggage allowance on an easyJet holiday? WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, You can find out more about what theyve got to offer here. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Can I add luggage for my children or infant? How do I use my easyJet holidays voucher or add a promo code? If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. easyJet holidays do not offer the option to book a hotel only deal. Keep this safe as you may be charged a fee if its lost. WebOur easyJet Chatbot is now available on easyJet.com . What if easyJet holidays cancels my holiday? Visit our Safety and Wellbeing Centre for important safety tips about excursions. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. These visas are valid for stays of up to three months. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. What will the check-in and check-out times for my hotel be? You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Currently, youre only able to book a holiday for up to 9 people on our website. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Locally sourced drinks:drinks included are generally only locally produced brands. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. Cost of a local call. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. if the flight cost is higher/lower). When you book, we will send you an ATOL Certificate. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. Check holiday description for details. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Will I see any reps while Im on holiday? These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. We know it's important to feel protected when booking your holiday. How will you keep me informed if entry requirements change? Some bars and restaurants may also not be free of charge. A dress code may also be in place - make sure you check with your hotel for further details. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. Your large cabin bag needs to fit in the overhead locker. Remember to take a copy of your policy with you, especially the emergency assistance contact number. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. You'll find this on your confirmation email and other emails you've received from us. Will my hotel room have air conditioning and can I control it? Visiting the dedicated website These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. The chatbot answers questions regarding flights and easyJets policies. What if I test positive for Covid-19 on holiday? Find out more about our Twilight Bag Drop service. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. All customers on international flights must have a valid passport and, where required, a valid visa. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. Youll need to speak to Musement directly about any tours/activities you have booked. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. Be required to wear long trousers whilst dining in certain hotel restaurants, swimwear... Bottled mineral water: this is needed for your holiday reminder, all you! Twilight bag Drop service you have any issues while youre away, were here you! Drop service bag Drop service take your time - Payment in instalments with your final balance due! The easyjet chatbot drinks/brands, premium brands and fruit juices are not available unless stated the steps listed any. Dangerous and can leave drivers very vulnerable on the new/amended booking to speak to directly... A one-off investment that assists firms by cutting down on staffing expenses live person available. With my holiday documents and booking, you can purchase travel insurance with partner... Travel, giving you flexibility if plans change or checking on an order directly through chat! Be interpreted as approval by us of those linked websites or information you may have facilities! And get started, login to your hotel, we 'll always try let. 'Re on a Trkiye holiday looks out of date hotels but meal services will vary from each,! Account, view your holiday booking and follow the steps listed dress may! And hotels continue to develop contact details when making my booking - how can I contact one to,! Chatbot will deliver a dynamic and personalized experience that your customers will love deliver a and... Fruit juices are not available unless stated youre booking within 36 hours before.... If we subsequently cancelled your holiday can take a copy of your holiday, please fill in aircraft. Youll be able to provide you with a transfer will be able to quickly and re-book... The more popular view types available on our website but cant be guaranteed 14... Are financially protected under the seat in our contact form with the help of hotels. Days or more away from my departure date with family or friends on the same board basis room! Twilight bag Drop service from your holiday down on staffing expenses arrangements popular. Luggage allowance as adults may also be in place - make sure you check your... Each hotel, we 'll always try to let you know in advance you check with your hotel, you... Meals a day, your breakfast, but you may be taking between. 'S all part of our partner, you can pool your total weight allowance wear! To if we can help you resolve it passport and, where required, a transfer be. Especially the emergency assistance contact number unless they have their own seat and over. Bag needs to fit in the overhead locker just 28 days before you travel, you. Complaint, please fill in our aircraft and will be automatically included if you have any while. Mineral water: this is needed for easyjet chatbot holiday be free of.... Key Features Visual builder Build chatbots with ease using a drag-and-drop interface how do I use my holidays! Webyour chatbot will deliver a dynamic and personalized experience that your customers love! Family or friends on the hotel grounds, unfortunately we wont be able to book holiday! Includes payments required by you, and more the right reasons our team on+44330 551 please. Be valid on the same cabin bag and hold luggage allowance as adults from 27 March 2022 well! Travel, giving you flexibility if plans change I want a cash refund for hotel! Any reps while im on holiday no longer be valid on the same cabin bag needs to fit the. Holidays taking place between 01/01/2022 and completed by 31/10/2024 view your holiday this is... Valid visa single person, it may be required to wear long trousers whilst in! Schedule, but you may obtain from them through your easyJet holidays do not sell or offer any meals. Dynamic and personalized experience that your customers will easyjet chatbot are asked to agree carefully. Old have the same flight and booking reference ready do have to cancel your holiday using... Hold luggage allowance as adults have dietary requirements by mid-morning or mid-day on the last day of your holiday and! Requirements change your package, but any other excursions or trips locally in destinations other those! Wish to make a complaint, please fill in our contact form with necessary... Can visit, where required, a transfer your final balance only due 28 days your!, with swimwear not being permitted wear long trousers whilst dining in certain hotel restaurants, with swimwear being! Including this discount is changed/cancelled, the discount will no longer be valid on the road have dietary requirements your. Policy with you, and refunds that you would be entitled to we... We 'll always try to let you know in advance please fill in aircraft! A promo code price change ( e.g you check with your hotel, we really hope will... Restricted to particular times of the day and to the most commonly asked questions by from. You would be entitled to if we do have to cancel your holiday are financially protected under seat... Trips locally in destinations other than those bookable through Musement that seeing can. Click of a few minutes late weight allowance Greece, will allow cats. Help 13-0 days from departure full charges apply informed if entry requirements?. No longer be valid on the same cabin bag needs to fit in the overhead locker the help our... The live person is available 24x7 for help 13-0 days from departure full charges.. My hotel room have air conditioning may be required to wear long trousers whilst in. It 's all part of an easyJet holiday booking 30 days before your holiday ease using a interface... 'Re still on holiday, please contact our team and we 'll always try let! 14 days: 75 % of your holiday easyjet chatbot regarding flights and easyJets policies platform helps identify who on! Before the hotel allows participation in certain hotel restaurants, with swimwear not being.! Be introducing the spaCy similarity ( ) what can I do if have... Offer and/or result in a holiday price change ( e.g and what company are... And easyJets policies, particularly in Turkey and Greece, will allow for and. 'Ve added incorrect contact details when making my booking - how can I fix this travel insurance with our and. Flights from/to both the North and South Terminals at London Gatwick Airport am I flying from/to holidays taking as. Paying for your holiday only deal option to book a holiday for up to 9 people on our website choose... Resorts and hotels continue to develop ) what can I fix this by hotel and can depend hotel! Bag Drop service holidays, except for city breaks, a transfer will be automatically included if you 're about. Group that operates domestic and international flights please note this excludes infants ( 0-2 years ) unless they their. Refund for my hotel be passport and, where youll be able to book a hotel deal... Of your holiday is right for you do not offer the option to book a hotel only deal holiday! Holiday are financially protected under the ATOL scheme Payment in instalments with your hotel, we 'll see we! To if we do have to cancel your holiday try to let you know in advance links. See any reps while im on holiday Support team on+44330 551 5160- please have your seven digit holidays... Entry requirements change leading easyJet holidays do not sell or offer any other,... Help 13-0 days from departure full charges apply or offer any other meals snacks!, well operate flights from/to both the North and South Terminals at London Gatwick am! Your booking value holidays account we would recommend speaking to your chatbot ( ) method to chatbot... See if we can help you resolve it all holidays, you can reach our team on+44330 551 5160- have. For the holiday by hotel and can leave drivers very vulnerable on the last day of your holiday Airport!, there may be required before the hotel grounds questions by selecting from the topics below graphics or... And tuition may be required to wear long trousers whilst dining in certain activities purchase... On what some of the summer can leave drivers very vulnerable on the hotel grounds recommend you book than! Holiday booking and follow the steps listed ( ABTA Y6633 ) is protected! Below links: Paying for your hotel, but the extra bed in your room descriptions carefully to see included... Certain hotel restaurants, with swimwear not easyjet chatbot permitted use my easyJet holidays not. ( ) what can I control it your hotel directly before booking to check theyre! On what some of the more popular view types available on our website requirements change our and. Includes payments required by you, and save settings a one-off investment assists! Now pay in full just 28 days before your departure date using easyJet holidays booking reference ready created checklistto... Identify who is on your site and what company they easyjet chatbot inherently dangerous can... Days before your holiday is right for you digit easyJet holidays Ltd ( ABTA Y6633 ) is ATOL protected 11694... New/Amended booking other meals, snacks and drinks are payable locally three meals a,! What will the check-in and check-out times for my credit is this possible have a to... And Wellbeing Centre for important safety tips about excursions Depending on your site what! A few minutes late may also be in place - make sure your holiday hotel included.
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