The website and the payment methods are easy but the rate is quite high if you don't really consume. In particular, three electric companies are offering aggressive rates targeted toward the 1000 kWh usage Texas customer. I just believe it is unethical when they can use fluctuations of the amount of days. I took my time to understand how all the charges are calculated and still Gexa got me. Promotion code required to receive card. There are more plans but they didn't show up on the site I was using. Many of our other providers offer green or largely green plans in their portfolios. Easy set up. When that ended I searched for something similar online and found Gexa, the description seemed to offer the same, ultimately it didn't. Everything about the transition to Gexa was intuitive and painless. Was charged $40 more because of it. Makes me wonder about others that could not afford to pay their bills. I asked the customer service rep to release me from my contract. I did call and questioned this and they gave me $25.00 off. The first month was short, so I came in well under 1000 kWh. DO NOT USE IT. Horrible,for times like this. I am so tired of computerized care from these companies, it takes you a 20 minutes for a real person to come on and then you strain to understand every word. You’ll find over 1,000 on Google alone. My rep was Zafar and he was excellent! Let's Go Not even worth signing up unless you're planning on living somewhere through one plan contract only. PG&E regulations for California Public Utilities Commission (CPUC) and Federal Energy Regulatory Commission (FERC). ITS A SCAM. We agreed on the phone that I was moving out at the end of the month and that I would not be going to a month to month contract. do you people ever act like a customer and phone in to experience what us customers have to go thru? Regardless of what electricity provider you buy from, the same regulated transmission utility corrects outages and maintains power lines in … But this is July, and instead of a mont to month cycle, they used 33 days this cycle. My new bill had charges for the last month, new month to month, and disconnection. When I moved they tried to charge me for leaving the contract early despite the move (other companies just ask for a forwarding address and that is it - I have never had an issue with a different company). I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using from 1000 to 2000 kWh, so I paid $74 dollars almost all 12 months. Utility companies no longer hold a monopoly on electricity supply. Gexa Energy; And many more. Close. Switched to budget billing October 2019... paid $175 for service in September... switched to budget and billing jumped to $228.... remained that way until April 2020 then jumped to $338... not sure whats going on... Ive looked through the bills and our actual usage is less than the payment amount... now $338??? I was coming off a very frustrating experience with Griddy. I just called Gexa to get pricing if I stayed with them beyond my service plan. Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. Gexa Energy, a subsidiary of Florida based NextEra Energy Resources, tops the list at #1 for most customer complaints filed. My budget billing is $400, how could that be in a 700 square feet house, no built in electric heater, I'm only using 2 space heaters and the kitchen oven for heat. ... For general inquiries or service requests, call 1-888-313-4747 or email [email protected]. ResumeMatch - Sample Resume, Resume Template, Resume Example, Resume Builder,Resume linkedin,Resume Grade,File Convert. So the credit if 75$ of using over 1000 kilowatts cancelled it self out. And if they want to comment on this an ask me to contact them, I am not wasting my time. So that's how you treat your customers during a pandemic. Close. I trusted them and all that do is keep disconnecting my service and will only restore if I pay them my stimulus money. The web interface is horrible and the customer service … They are shady with their promotions and are crooks. The prices are fine but not worth the hassle, I pay my bills online and schedule for the day the bill is due but I still Get a DISCONNECTION NOTICE the day after its due. I got a disconnection notice saying that if service is turned off, I will be charged $25 disconnection fee and another $25 reconnect fee. No one came to the line. After over an hour on the phone expressing something must be wrong with the usage count and according to them there is nothing to be done besides a test that wont even happen for a few weeks. Wish I would have chosen a different plan! Gexa has relatively high scores on the reviewed categories compared to other Texas energy providers. REPEAT: I CAN'T SEE MY OWN BILL. I used 2063.. so yes, that was over 2000. Two days after the due date of the bill they added a $10 disconnection fee and a 5% late fee. (i("load",function(){setTimeout(a,5500)}),i("scroll",a),i("mousemove",a),i("touchstart",a)):s()}(document,window,[])}catch(e){console.log(e)}ress_js("https://apps.elfsight.com/p/platform.js"); Objective ratings, reviews, and complaint statistics for Gexa Energy and other energy providers are found at Home Energy Club. We explain everything you need to know and make this stuff easy to understand. Shop today. Providing you with Texas electric company reviews from numerous credible review websites gives you a more complete picture of customer viewpoints so you can make an informed choice. HomeEnergyClub.com’s unbiased TrustPlan™ vetting process is used to compare Gexa Energy plans in Texas with those of other energy providers. Since deregulation of the Texas energy market in 2002, Lone Star State residents have experienced the power to choose their electricity supplier. The City purchases electricity from GEXA Energy and Farmers Electric Cooperative. It took an hour for the return call, then I was placed on hold for 33 minutes before I hung up. Residential and Business Customer Service. ComparePower is here to solve that issue. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. The distribution of your electricity through power lines is a service is provided by your local utility. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs. Sign up was easy and I haven't experienced any issues. Taking advantage of promotions and discounts is a win-win deal. I'm currently holding on the phone now for 4 hours to reach some that can help with them crediting back my account for their overcharge mistake that they agreed they made. Life’s too short to worry about high electricity bills. I cannot download my own bill. 6 months now and consistently half the monthly cost. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering. EVERYONE is approved instantly. And its amazing how vivid 19 effects the service of every company! This turned out to be a lie as the agent never rebated the $25. So I called customer service, and after an hour on hold I basically got told too bad so sad. That was until I had to deal with customer service. They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend. $488.00 for a 1200 sq. I had just moved into a new home and I blamed that for the difference - until my contract ran out and I switched to TXU. When you enroll in a plan, we receive a small fee from the provider so that we can offer you our valuable comparison service with no member fees. I cannot WAIT until we are out of contract. Original review: Dec. 15, 2020. No Credit Check Required. They wrote the state twice (once right between the main address) and wrote the city twice two different ways. Customer service is good and the experience was good but prices are too high for me. Public Utility Commission of Texas. I was being billed an additional 50 to 70 from AEP North (is what my bill says) for distribution charges. That means consumers can shop for the best electricity rates and plans. However, the supply portion of your bill, expressed in cents per kilowatt hour, is the part you can control. Maybe it's because of their contracts with the specific provider in my area, but I paid more than double of any other electricity plan in the last 5 years. So the plan I have takes off $100.00 if you use between 1000-2000 kw. For the love of God do not sign up for budget billing youre basically using Gexa like a credit card and only paying a little amount of your actual bill if you stay within your kilowatts. SUCKS. I was on a plan and my bill was $127 for 1995 kwh. Although a week prior I had an email that they asked what day I wanted to be disconnected - they just never did it. And then after the cancellation fee my total was $765.00 I called a competitor and the told me my bill would have only been $200 if I was with them. What is your company doing to help customers who has lost their jobs. I looked at reviews at the time both good and bad. I have been emailing for weeks (after calling twice waiting over an hour each time to get this taken care of) to just get them to correct the new address. Make a power rates comparison using the SaveOnEnergy.com marketplace. HEC Gexa Energy Rating Score: 4.5/5. The BBB page link and reviews below provide additional types of certified information. I am so tired of computerized care from these companies, it takes you a 20 minutes for a real person to come on and then you strain to understand every word. I woke up to an email that my checking account was -$500 I check it and find that Gexa decided to take out what I owed them which was $800. You have my name and email and should be able to look me up from there... email me or give me a phone call if you would like to actually help fix your corrupt con. But then somehow our usage doubled. Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys. ... New Service As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. Where I saved two dollars a month for the year over another plan for a total of $24, I paid just over $75 in unnecessary charges in order to cancel my service. Does Gexa Energy purchase excess distributed renewable energy? For a tiny one story house? He took the time to answer all my questions and explained it in detail to where I can understand. 2. Seems like they are out to take everyone's entire stimulus check. We went in thinking we were getting a good deal at $.10 a kw. Just flat monotone automated responses. We vet each energy plan to cut bill surprises. Supposed to be very cheap. What’s an electricity customer to do? all I had was a simple question, and it took like 30 min, by which time I had figured it out. With a different agent, they stated that the first agent was wrong even though that agent alleged talked a a supervisor. © Copyright 2021 Home Energy Club Discount Rates, How We Vet Each Plan to Cut Billing Surprises, How We Offer You Lower Rates from Top Brands, Gexa Energy promo code “GexaTX” on Gexa’s website page (click here), best alternative to Power to Choose in Texas, Comparing plans side-by-side in a table with the “Compare Plans” feature, which allows you to view the BBB rating, early termination fees, and rates based on numerous usage levels for all electric companies you select, “Plan Details” popups provide details on each energy plan, including the estimated amount of your monthly bill, Use HomeEnergyClub.com’s exclusive promo code “GexaTX” when enrolling on the Gexa website, Unscrupulous energy providers have long been “gaming” the website with deceptive gimmicks, Plans are often displayed that show very low gimmick rates, causing energy bills to be much higher than customers expect, The outcry of unhappy customers has not gone unnoticed among state leaders, who have considered ending the website, The Public Utility Commission Chairman suggested reconsidering the state agency’s operation of a commercial website. Gexa Energy BBB Rating: A. Gexa Energy Customer Ratings. I only got the lower monthly price with them over other companies because of their veteran plan. See our Gexa Energy Texas profile page for details about the company and our Texas Electricity Companies Reviews main page, which includes information about competing electric companies. The automated voice message said it was an estimated 20 minute wait, but I could retain my place in the que and receive a return call, so I did. They sent out an email communication talking about the "new" Gexa app with screenshots that don't even match the actual app functionality. However, with all the emails involved in buying a new home for the first time, I missed my last bill with Gexa which caused them to turn off my power after 14 days into the new month during the COVID pandemic. Back to Support Gexa Energy Contact Information & Support. Bend over! No help from customer service. After disagreeing on whether or not I should pay for a reconnection fee in order to pay my bill, we agreed that I will pay my last month and the disconnection fee and they would rebate the month to month. DON'T PAY A DEPOSIT. I was moving to a new area where they could not provide service. Gexa delivers quality service because they want you as a lifetime customer. I am glad to no longer be a customer. Not only did they not turn my power off at the end of the month, I put me automatically in a month to month. Community Outreach looks at a provider's involvement in its community and giving back. Im back with frontier. How to get an instant discount on Gexa Energy rates with promo codes: On Home Energy Club, you will also find special discount rates and exclusive promo codes from other top energy providers in Texas. Its up to them if they want to use anywhere from 28 days to 33 days. I was shocked. The experience was fantastic and I would recommend and refer my friends and family to this company. loop them suckers around till they give up and quit bothering you. I didnt use enough electricity this month. So I was paying the electricity after I moved out which is frustrating. Gexa Energy offers a variety of low-price electricity plans for home and business. I would call and there was always a balance to be paid! Gexa Energy is consistently a company with high ratings, and the current list of the best energy providers in Texas includes: Go to Home Energy Club for objective ratings, reviews and special discount rates. ROBBERY!! Next month BAM for LESS kwh 1919, I was charged over $344!!!!! Gexa has relatively high scores on the reviewed categories compared to other Texas energy providers. My last bills arrives with fees for the month to month time. So funny when you call to set up service, you get to talk to an easy to understand American.. but once youre under contract!! Every time I try, I get a token/authentication error that says I don't have access. And if you try to talk to them, they skimp on customer service hoping you'll just hang up and pay your bill to keep the lights on. The customer service rep talked very fast was very hard to understand. We were forced to move back home (Florida) when my office in Houston closed. My rant!! According to Home Energy Club, the premier comparison site and energy consumer advocate in Texas, some of the problems include: Go to HomeEnergyClub.com for reviews and complaint statistics from numerous independent, unbiased sources. The site uses only independent sources, such as: For 40-plus electric companies in Texas, you can view ratings, reviews and complaint statistics at HomeEnergyClub.com. It was great service around the plans and price were great. Representative went above and beyond her duty to help, This is the way it should be... seamless and easy, Should-ve called to speak to a representative before contracting, Confusing, misleading; welcome to America, Fantastic for a new customer, but only if you plan to change providers afterwards, Good Service Until You Deal With Customer Service. Telephone (713) 961-9399 Toll-Free: (866) 961-9399. I would have liked to have seen more plans to choose from. Based on ratings from numerous independent sources, Gexa Energy is considered to be a good electric company. No Renewable Content This product is 100% renewable The statewide average for renewable content is: 20.7% Info Internet Address: www.gexaenergy.com Email Address: [email protected] Customer Care: 1-866-961-9399 From plan to Month to Month a 2.7 % increase!!! However, this agent was going to rebate $25 for my inconvenience. He made it very easy for me to transfer my electricity. That is absolutely ridiculous. Gexa Energy Mobile App Gexa Energy Mobile App Now you have even more control of your account right at your fingertips. 3. The customer service rep talked very fast was very hard to understand. To compare and rate the current Top 13 Best Electric Companies in Texas, an objective vetting process is used by HomeEnergyClub.com, along with consumer data, independent reviews and ratings sources, and industry knowledge. I had not missed a bill up to this point. Ouch! If you use this company and want to pay automatically by credit card, be prepared for a disaster. My bill is $500 for one month of service out of the blue..$600 for last month. SCAMMERS!!! Or you can enroll on Home Energy Club (enter your zip code for plans), or use our exclusive Gexa Energy promo code “GexaTX” on Gexa’s website page (click here) where the promo code is applied. So, $50 I'll be charged if I can't pay the $500 bill, unless I use every dime I have to get it turned back on. I went on n paid them in full every month never coming in on the same cycle! Gina is an exceptional employee with a sincere desire to do her best.She is patient,kind and very effecient.My encounter with her was a very pleasant one .I am very pleased and won't hesitate to recommend Gexa to others because of her. : 7 It generates, transmits, distributes and sells electric energy. Horrible company. Home Energy Club provides you with free membership forever. Gexa’s best rating is for plans and pricing, with a 4.7 out of 5 score. Energy plan review sources listed below have potential problems because consumers seeking honest reviews can encounter misleading information about energy companies. Since 2011, we’ve used our bargaining power to get you great rates from top brands and protect you from gimmick plans that cause billing surprises. I am sick over this. My bill this month is outrageous! PO Box 13326 Austin, TX 78711-3326 512-936-7000 Contact Web Support Their "app" is a shell that ultimately just opens your account in mobile web. I was paying a lot monthly bill with frontier and made the mistake to switch to gexa. Home Energy Club vets all energy plans with our TrustPlan process, and we use surveys of random Texas residents to learn their opinions of energy providers to assist us in deciding which electric companies to exclude from our site. Innovation looks at new products, environmental and industry advancement, and market leadership. At Home Energy Club, we collect customer satisfaction data on more than 40 Texas Electricity Companies from a combination of independent review sites, the State of Texas Public Utility Commission Complaints Stats, the Better Business Bureau and other sources. Gexa Energy offers affordable and flexible options, from free weekend, morning, or night electricity plans to green energy and BOGO plans. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc). Public Utility Commission of Texas. This is the only company that does not send an email letting you know your bill is ready to view. Do yourself a favor and go with someone else. The bad reviews were about customer service which I thought was subjective and situational. (We did nothing differently this month) and we hit over 2000kw and boom $406. Does Gexa Energy purchase excess distributed renewable energy? How can a single person in a small home pay almost $700 out of the blue one month?? The customer service is just a pain. Its so very frustrating!! They lured me in with their rebate promotion, $100 back after 1000 kWh of use. Ft. House. PO Box 13326 Austin, TX 78711-3326 512-936-7000 Contact Web Support I used Gexa over the years and found them to be responsive and attentive to our needs. They hired pro collect in Dallas to retrieve their money. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve. There is more than meets the eye when signing up for electric service… The terms and pricing can be confusing, and sometimes providers use that to their advantage. I had $126 to go n just paid in full today! (2 days ago) **$50 Gexa Energy Visa® Reward Card welcome bonus is available for new residential customers only who enroll on Free 3 Day Weekends 12, Mornings & Nights 12, Gexa Premium 12, Gexa Supreme 12 or 24, Gexa Basic 12 or 24, subject to availability. View Gexa reviews and ratings at Home Energy Club. They offer you budget billing and the next thing you owe over $1000. Whomever heads up their technology is incredibly underqualified -- or underfunded. So I paid the amount as my time is more important and the cost was too small to deal with in court. They are wolves in sheeps clothing! Cover Letter for Jobs For one thing, you can buy more things at lower prices. It includes: Get Discount Rates on Vetted Electricity Plans. Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. That worked out to something like 6 cents per kWh, about what I was paying with my previous provider. I told them on the phone that I want my final bill to pay and be done with it. Florida Power & Light Company (FPL), the principal subsidiary of NextEra Energy Inc. (formerly FPL Group, Inc.), is a Juno Beach, Florida-based power utility company serving roughly 4.9 million accounts and 10 million people in Florida. Renewal rates are extremely high compared to new customer rates and renewal rates with other companies. Texas average is 11 cents, and I was paying 6 cents before. He explained that he couldn't but that he could forward me to someone who could. Switched to Gexa, fact sheet says one price, we got billed another, so many fees, fact sheet said I believe 8.3 but we got billed 10.96, odd. The electricity plan comparison site operated by the Texas state government, Power to Choose, has been a target of consumer complaints year after year. PLEASE READ THIS ENTIRE REVIEW BEFORE SELECTING GEXA AS YOUR ELECTRICITY PROVIDER! These people gave me a plan I didnt choose n my bill was higher than normally. As is known to almost every customer, it’s crucial and necessary for him or her to save much as possible on the purchase. For about 1200 sq ft, my first summer bill was $151.00 and my second one was $375.00!! Pro collect agreed to $25 a month until paid in full but they reported me for non payment! I will cancel Gexa the day after my contract runs out, Bill Credits cut your bill in summer months. It was not some tragic horrible experience but there are so many choices for electricity, why bother with one that is this much of a hassel. In the mean time I still have to pay the outrageous amount! Last thought, customer service will do whatever it takes to get you off the phone to include lying to you. try{!function(e,t,n,o,i,r){function a(){r("scroll",a),r("mouseover",a),r("touchstart",a,{passive:!0}),s()}function s(t){for(o=e.getElementsByTagName("script")[t=0],ress_js=d;n[t];)d(n[t++]);n=[]}function d(t,n){e.getElementById(t)||(n=e.createElement("script"),n.src=n.id=t,n.async=!0,o.parentNode.insertBefore(n,o))}ress_js=n.push.bind(n),i=t.addEventListener,r=t.removeEventListener,i&&"complete"!==e.readyState? Otherwise, no issues so far. Great rate. Plus, all home plans are 100% green at no extra cost! Available Now: While you are checking Gexa reviews, get special discounted Gexa Energy rates that are lower than their regular rates by calling Gexa toll free at 855-639-8212. Set up was easy. So, I'm now holding (for 30 minutes) to see if customer service can send me one. I called Gexa engery before we change and they were the most nicest people I've ever worked with. So they keep that remaining balance only to charge you the second you shut off service. GET STARTED! I have had no issue with my Bill. Oh, and I moved out on a Saturday and since they are not open on the weekend I couldn't have service disconnected until Tuesday. We will soon send you a link to our Savvy Shopper's Guide. Energy deregulation means the power to choose. No membership fees. I just signed up for Gexa. Getting the best electric rate available for your home. It's a scam to con honest paying people and make them pay double... BEWARE... DON'T USE THIS COMPANY! Two days after the due date of the bill folks!! I feel like crying, I just got my disability check today (3-3-2021), and if I don't pay $500 to Gexa, I'll be without electricity. Here are popular Gexa features: Check the Texas electricity providers reviews page on HomeEnergyClub.com to compare Gexa Energy with other electric companies. I assume it was early/a mistake, but there was never any follow-up. I went with them because I thought it was the cheapest. I kept getting looped around to the same places. Up until now, I swore that this was the best electricity provider of all time. Gexa’s best rating is for plans and pricing, with a 4.7 out of 5 score. 1. Beware of this. but that was probably what you people wanted, right? Gexa Energy. Initially, Gexa ended up taking the order because at the time, we were service shopping and Gexa had connected first. The free service fills the consumer demand for trustworthy providers and plans with its unique manual vetting of each plan using TrustPlan™. Choosing the best energy plan for your home is made convenient by the premier comparison site, a free service that includes: Home Energy Club continually develops tools to help Texas residents reduce the chances that they will be faced with electricity bill surprises. This is bad for everyone - except for the questionable companies who rely on the PUCO web site to help them pitch their 'bait and switch' scam to unsuspecting consumers just like you. But that is on me for choosing that plan. Turns out the $40 off if you reach 500 Kwh is not actually cheap (1 bedroom apartment commonly reached $80 where on my old plan was closer to $50/$60 for the same place). Also, to maintain our objectivity in displaying energy plans, we don’t sell preferred treatment to … Instantly check the different light companies for $0 deposit options. I lost a lot of money for a year but guess i should have done better plan. Lots of useful tips for comparing providers and plans. I used a third party that was able to show the difference in price based on my needs and situation. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards. ... Gexa Energy, Chariot Energy, Green Mountain Energy.