I then purchased insurance on the item, and confirmation of delivery (just a few extra dollars, but totally worth it.) Of course, Creuset refuses to exchange the pot. I can’t see anyone here that has experienced this. Is this normal to have a stain inside pot, like i said the pot does get used alot, no storage of foods inside pot ever. Once the whistle is removed there is plenty of size to the spout to fill it that way. Paid ant 75.00, thank u. Sam….This is about Le Creuset returns. I occasionally link to products using affiliate links, including Amazon. The tricky part of manufacturing these things, is to develop coatings that expand and contract in a way that enables them to remain “stuck” to each other during normal use. I contacted LC a few years ago about a saucepan lid which had developed a crack- not from abuse, it just happened. Useful for preparing French press coffee, oatmeal and much more in addition to tea, durable carbon steel heats water rapidly, and a fixed single-tone whistle alerts when the water has reached a rolling boil. $14.95 shipping. Use a one to three ratio of Tide (powder) detergent to water. My story below and the outcome has not made me happy. On Easter Sunday I brought up my box only to discover a huge crack in the side and handle rendering it useless. This would never happen to a cheaper pan that was made 40 years ago. (I literally loved the pot so much that the idea of parting with it was horrific, even though I could not use it at the time.) Le Creuset sent us a brand new one after an email to the company. does anyone know if they are hiding the fact they are MADE IN CHINA THESE DAYS? I cannot thank you enough for this post. It’s about 10 years old, and I used it for slow cooking stews, mostly. That is remarkable to me. I had a big pot, and was a little nervous about finding something to ship it in. In fact it still looks brand new. To find the perfect tea kettle shop now. Just corrected the problem with my own. Thank you so much for your excellent posting! I told her to send me mine back and I would just use it as is. I had a very similar problem with my 7 1/4qt Dutch oven and I would never have thought to try and return it under warranty. I agree. If they don’t find fault with their workmanship, they offer a 75% discount off of the purchase  of a new pot. Some colors work better than others…. All of our kettles whistle when the water has boiled, bringing a unique and nostalgic sound into your kitchen! Here is my sad story. Hopefully, if you are in the same boat as I was, this will be of use. Oven safe to 200°C - 375°F Oven safe to 200°C - 375°F 17.95 € * I had a Marseilles blue dutch explode as you describe. It features a modern design combined with the latest safety features. Remember the orange ones from the 1960’s? A sliver of enamel on the inside rim of my not-very-old enamel pot lid has broken off and rust is visible. 3 years old). Going American made with decent warranty. I agree with all the above comments and will never ever buy another Le Creuset cast iron COVERED WITH ENEMAL pot in my life again. I now have a pot with suspicious looking cracks in the enamel near the handle. Le Creuset offered me a 50% discount to purchase a new pot. After reading all the comments, I’m getting another brand! I asked them to explain why they thought their cast iron pan was burned or overheated… no explanation possible, saying that isn’t a manufacturer’s defect, offering 50% off which is insulting given this pan was not overheated. You might need to find a French speaker, but it seems like the American customer service is somewhat arbitrary. They are pretty, though. Never used for anything except heating water on the stove! She heard a popping sound and when she realized it was coming from the kitchen cabinet she pulled out the creuset and little pieces of the inside bottom were popping off like popcorn. I also received the wonderful offer of a one time 50% off replacement. Hoping for a quick hassle free replacement! Has the top been damaged or lost any parts? This is hard on my poor tea kettle and perhaps a hazard to boot. That tells me they are CHINESE, not European.. Over the years, I’ve picked up many genuine Le Creuset pieces at garage sales and such. I’ve treated that piece of cookware like a baby, never overheating, using plastic or wooden utensils, gently cleaning, etc. Ditto the glaze or enamel used to coat our favorite pots. I have a cast iron pan (I own several pieces), which is peeling away. To be honest, I would usually heat oil and sautee mushrooms and onions etc before adding liquids, but when I called the CS rep she said ‘and did it have BROTH in the bottom’? I followed the instructions in the booklet I received with the kettle and sent it to their US customer service center. & I paid $3 more for $200 worth of insurance! The main point is they honored their warranty on a dutch oven that was bought in 1972! Based on all the comments here I’m not buying Le Creuset ever, especially considering the prices they charge. I recently asked about the chipped enamel and wearing of the enamel on 5 pots and a crack by the handle of the 6th pot. This whistle has been a great success! It’s very durable. Never occurred to me they would not respect it. I replied to ask what happened between 7/27 when it was delivered to them and 10/5, but I don’t have a lot of confidence at this point. Is it possible the pop top isn't sealed enough around the sides? I have the same pot in blue and have had it for 5 years – suddenly today notice 2 chips on the bottom. So I’ve just purchased about $5k worth. I’ve never had an issue (knock on cast iron), but I wonder if that could help. I had s great customer service experience and my replacement pot is in my kitchen waiting to make its first pot of soup. I’ve been saving up to purchase this line of cookware. Le Creuset Products Even with regular maintenance and good general care, accidents can happen and you may be left with a broken handle or a broken knob. I ultimately drove it to the headquarters in Early Branch, SC and was asked to fill out a form, I was asked how long I had owned it (I guessed at 15, but realized it was probably more like 20), was asked to pick a color and it was done. I was offered to buy a new pot with 50% discount. Please share. Browse Le Creuset cast iron classics and modern kitchen essentials: latest arrivals, exclusive offers, cooking & dining sets, utensils and perfect gifts. My first question would, does it fully heat up and boil? I found I had to tighten the screw to slightly less than tight There needed to be a little room for the piece to vibrate. China INVENTED ceramic process!!! It does boil. I bought a 12″ skillet new in October, and after a month and about four very careful uses, it developed a hairline crack near the handle. Thanks! Fortunately it was not in my hand full of hot food at the time. I absolutely love cooking with them. It’s very frustrating. Le Creuset uses stay-cool phenolic handles and lid knobs; however, we encourage you to use a Le Creuset oven mitt to remove whistle before pouring. I followed the instructions in the booklet I received with the kettle and sent it to their US customer service center. (Spoiler: it ended happily!) Would that affect the whistle? My thinking was if the postal service lost my pot, I’d get insurance, and be able to replace the thing anyway. Orange! Cheers! We’re all about to conclude 2017 and in a sort of continuum of slippery sloped Customer Service–well anyway, I was boiling parsnips and carrots to puree them for the New Year’s Eve dinner. So I guess the answer will be a new pot replacement or a credit to purchase replacement. I have owned 14 pots and pans for 40 years. Suitable for all hob types, including induction and AGA cookers, you can brew up a storm for up to 4 people. Le Creuset Enamel On Steel 1.6 Qt. Yesterday, while cooking a poached egg, the bottom of the pan burst into flames. The inside finish is very rough and seems to me has become pourous. I read many posts on successes of replacement, but other failures. Instead, it turned out to be a $200 mistake. And frankly, I wish I had done it sooner! You could try running something like a pipe cleaner through the vent holes to see if they have clogged. Wondering if anyone else in Canada has had good/bad experiences with the warranty process up here? I was just about to buy 2 more of their frypans. It will take me years to save for a new one and in the meantime, I am out a goose pot and a lot of money. Bean. Mailed on December 18 — in the heart of the holidays — & received today! The Second Lunch is a (mostly) food blog by Sam Tackeff about recipes, food writing, ingredient hunting, travel, healthy living, fitness, and everything in between. To tell you the truth I didn’t even know it was a Le Cruset. Bean Dutch Oven to bury in the coals. Now they no longer carry that item but have another product made in France for $99 online and it looks identical to Le Creuset. Boy was I wrong! search for; boorfe’s tips unlimited content, The uncertainty of their customer support has convinced me not to buy Le Creuset anymore. Just curious about any experiences with a Le Cruset teapot…. The original whistle was hinged and welded on to the kettle and after about 6 years of constant use it finally broke off. Shop by color such as blue, red, white. It could not have been easier and took 3 minutes. Enamel had somehow chipped off our LC grill pan. The big handles and larger lid handle have really helped me to get over losing my old friend. Secondly, I bought the pot, carried it from the store to the car, from the car to the basement. I went on their website and will follow the warranty/return instructions; however, reading your story about the “popping” pieces I’m beginning to wonder about the quality of the dutch ovens they make these days? I forwarded all documents to Le Creuset Canada. Frustrating and insulting, definitely should make this more public to protect other consumers from LeCreuset’s defective products and deceitful warranty claims. If customers don’t want to give their address through the website and email, what are the options? So for anyone out there reading the original post the life time warranty isn’t what its cracked up to be. If you have an ad message you would like to blast out to tons of websites via their contact forms in the US or to any country worldwide let me know, I can even target your required niches and my prices are very low. It became difficult to wash so we decided to look for another product. I was pretty ticked off since I am SUPER careful with all of my cookware…I buy nice stuff and take very good care of it. I’ve had my 71/4 qrt dutch oven for about 3 yrs, noticed a crack in the handle, submitted a claim using their form, accompanied by the required photos. Very pleased with this purchase. Unfortunately, they won’t because the lifetime warranty was announced in 2001. I truly have abused it, Tuesday I will phone Le Creuset to begin the chase, who knows? I called and explained what the issue was and they told me to return it. Does anyone know if I can season it with olive oil and use it? for no reason. I sent the pot back less than three weeks ago and just received a new one today–so happy! Thanks for your post, I have about 10 pieces of Le Crueset, mostly dutch ovens. If anyone wants to follow my trail feel free to check out the posting. I was dejectedly about to throw away my 4 year old, size 26 Le Creuset Dutch oven in Lemongrass because of 3 spots on the bottom surface which had become worn down to the cast iron base. I hope those retards at Le Creuset eventually realize that poor customer support/warranty/returns will eventually damage their business. There is no visible dent or ding, just this big old crack. I have a dutch oven size 26, has been a very good pot. Mine did the same thing and mine is also blue. Some little inkling, the tiniest little light bulb went off: why not check the internet to see if anyone had my problem! . So I guess I will try to replace again. Le Creuset Enamel Tea Kettle … They are sending a brand new one. Does anybody have an address or phone # they can give me ? I have never had a problem with a piece of cookware in my life and certainly was not expecting any with lecreuset. I no longer believe their lifetime warranty and would not recommend their purchase to anyone.Terribly misleading warranty. This warranty covers normal household use only. Shop for le creuset tea kettle at Bed Bath & Beyond. Was it the bottom outer surface of your pot that was gouged or the inside surface? . So there you go. That said, if the crazing isn’t actually chipping, and you’ve used it for some time, it might be okay to use. can earn additional cash every month because you’ve got hi quality content. I also asked if I could bring it to an outlet and was told that was fine too. Le Creuset customer service is not as good as it was in 2013. Did you managed to get your pot replaced? Repair guides and support for electric and stove-top kettles. When I told her any color would do and explained a Dutch oven loses most of its usefulness without a lid, she informed me they do not stock, nor do they cover lids. They offered me a courtesy 50% discount on a new goose pot. https://www.theguardian.com/money/2017/mar/08/le-creuset-customer-service-guarantee, Waiting patiently. Is Le Creuset available to you locally? I don’t appreciate having a rusty pot for this expensive price. The enamel dulled and pitted. What good is a lifetime warranty if it takes 3 months to be made whole? Sam, delete or edit the links at will. Thanks for your story, appreciate it. And why on earth is it chipping after you spent so much on it in the first place. Merci beaucoup! I think their customer service is pretty good from my experience. I’m really unimpressed. They never actually came out and said “you misused your oven”, which incidentally I didn’t. I love my very old HUGE french oven. Anyway to send them or you a pix before they say NO or after they see pix they might say….send and maybe. My grands has had them for four decades and never said anything about returning any of them. Never fill beyond level marked on the outside of the kettle. And that I had followed their care instructions, as far as I knew. Finally reached customer service and it turns out I sent Le Creuset a 3.5 qt and that is what I got as a replacement. I contacted them and they opened a case on May 29, 2017. I paid special attention to the edge where the cut outs were to make it whistle. She told me they don’t keep them so it could not be returned. Keep in mind that we’re all real humans here, and in no way connected to Le Creuset, so let’s keep it friendly in the comments! I am devastated. I will really have to look at Staub or Henry Emile. It makes their warranty basically useless why not go out just buy new pan. So maybe they are working on their customer service a bit. Amazing! Required fields are marked *. I almost lifted it when it happened. I couldn’t really afford to drop several hundred dollars on a new pot, and reading threads on Chowhound made me nervous that Le Creuset might not replace it. Hi Sam, Well didn’t we go to Costco and see a Kirkland equivalent (5.5 qt Made in France) for under $100 which we bought and have used for the last 5 years with no problems. (You don’t really ever need to use the thing on high, because of the fantastic cast iron.). For this 5-Year Limited Warranty to apply, you must follow the care and use instructions provided with the utensil. I included a handwritten letter saying how much I loved it and, when I bought it, I could barely afford it. Also, I left a review of their service on the website and they deleted it. skip to navigation skip … The price, along with the false assumption you are getting what you pay for, just annoys me no end. Btw, Lemongrass was discontinued. Hope this helps…. Thank you for supporting The Second Lunch! At home in both traditional and contemporary kitchens, this classic design combines the elegant styling of an antique with elements of modern technology. I love the pans, they are amazing for cooking stews & braised meats. So, I took ’em back. Now I am discovering great products of other brands. Several times I insisted in throwing it away but she instead stored her ””’beloved” pot in its usually place. I did get it replaced but I did pray and was very reluctant to give up my pot after so many years. Because of you, I knew to call Le Creuset to get an all-important reference number & I used that USPS box with a pre-determined price of @ $18. So, I asked them if they were, indeed, accusing me of misusing my oven and, if so, based on what evidence. I’m wondering if this is something they would cover under the warranty? 3. Part of the reason I was willing to spend the money was what seemed like an amazing warranty. Good morning, I was just checking out your site and submitted this message via your “contact us” form. You May Also Like. I have tried so many recipes and they have all turned out, If they do not replace WHY NOT CONTACT BETTER BUSINESS BUREAU. Le Creuset Enamel-on-Steel Teakettles With classic and modern shapes, there's a Le Creuset kettle to fit into any kitchen design scheme. She did not want my damaged pot. It has on the lid Cousances but Le Cruset was not written in the dutch oven anywhere. So therefore it must be consumer error. Maybe I’ll be lucky as it seems to be the luck of the draw. The feedback page on your site sends you these messages to your email account which is the reason you are reading my message at this moment correct? Grear little whistle Alessi, but FYI this did *not* fit my le Creuset tea kettle (same as standard red enamel kettle now avail but with removable whistle) as I had read here and hoped--as Creuset doesn't make removable whistle stops anymore and has moved to a fixed device.
How To Make Cracked Stone Bricks, Php Script Template, Widow's Wine Perk Logo, Razer Huntsman Cleaning, Visio Stencil File Extension, Rice A Roni Herb & Butter, Ford 300 Inline 6 Supercharger, Omron 7 Series Bluetooth,