Hi Lee – Chat is still available for us, I would check back multiple times throughout the week to see if it shows up again. Your email address will not be published. Enter your payment card or account information just once and then use Facebook Pay to make purchases or donate within the apps. Pages must be managed by official representatives of the topics they’re about. Beyond that, it’s a bit of a grey area where nobody seems to know why it is and is not enabled for some users. but now its only a bot and can’t e put through to someone. The following payment methods can be used in messages: ... We currently do not support the following payment methods: Debit cards other than Visa or Mastercard; My e-comm business has mostly relied on google shopping and has done quite well. In addition, there is a limit of 75 characters in your Page name. Instead, Facebook works with a budget that you set. Dave: The same situation… I can’t find the “Find Answers or Contact Support” … – Team eBoost. ... Business Help Center. If you do not have chat functionality on your account or you need help with this process, you can contact us about our Facebook Ads Consulting services and we’d be happy to help. If you’ve reached out to Facebook Support in the past and they’ve solved your problem we’d love to hear about it in the comments below! Hi Meredith – thanks for reaching out. Does it still exist at this point even though it is only a couple months after you posted this? Hi Skye – we’ve updated this post with the current options for contacting support, take a look and see if you have either Email or Chat support now. We hope this guide helps you get your technical Facebook Ads questions answered quickly. Thank You a Facebook Customer. With Facebook Pay, making payments is simple. Browse our FAQs, request email support or call us. Hi Stephen, Expand Navigation HeaderCollapse Navigation Header. We recommend contacting your payment provider for help. Now more than ever it is crucial for marketers to be able to contact Facebook’s support team when they need a little help. If you would like to purchase both Ring products and a subscription plan together on the order, you will have to use a credit card. Expand Navigation HeaderCollapse Navigation Header. We may from time to time also allow you to use other payment methods. 4. I am unable to locate the “Find Answers or Contact Support” section. Thanks. If you’re interested in learning more or scheduling time with our consulting team, please visit this page. Get help with Net+ cards, depositing money and withdrawing money. Thanks for your question. But I found no chat option there. Hi Sam, Learn more about how Facebook protects your payment information.. In this case how can I get my accounts back?? Facebook Pay is a seamless and secure way to make payments on Facebook and Messenger. Hi Fintan, We can help you with your ad campaigns. The documentation is pretty extensive and includes a requirement of a notarized letter. Most payment failures happen when your bank or payment provider experiences an issue processing your payment. i have tried all the troubleshooting techniques and am still having difficulty with this. Hanapin sa Facebook para sa Negosyo Open Side Navigation MenuClose Side Navigation Menu. Press alt + / to open this menu alt + / to open this menu merging. Thank you! I cannot find any way of getting in touch with Facebook to deactivate the account. Hi Kevin – thanks for reaching out. I can’t find a live chat person anywhere, no matter how many links I click on that page. On 07.09.2018 from 10:30 till 11:00 UTC Time, there will be an update of Total Domination (Facebook and Mail.Ru). I now have two accounts and have tried all the suggestions to fix this.I am not able to merge thses into one account.I have asked for help from Facebook.They don't have any real tech support apparently? For example, “New York City – Mayor’s Office” and “Queen Elizabeth II of Great Britain” are acceptable Page names. Since OCT 1st 2013 I have only requested 3 people to be added to my Friends list and They all accepted. In practice, that means that you will lose all of the engagements on the ad if you edit anything on the Facebook ad that Facebook considers a significant edit. how do we get incontact with you if we need support on an error running through our campaign? Accessibility Help. Facebook Advertising is becoming more and more complex as a constant stream of new ad features comes down the pipe. Though it seems like getting support should be easy, it’s a question we get all the time: “How do I get in touch with Facebook?” Many marketers we talk to are surprised that there is a way to ‘talk’ to Facebook at all. In our findings, the account needs to have ad spend recently and it needs to be based in the US. How do i make sure i have only one of them ? I’m not seeing “Find Answers or Contact Support” on that page. It is by far easiest to get in touch with the person who created the page and have them grant you access. Facebook does not have any customer service to correct issues. Hope this helps and best of luck! The chat/contact options have now vanished completely. https://www.facebook.com/cleanbeautybinge/ Have they placed it elsewhere? Hi Aiden – they do still offer live chat at least in the US during business hours M-F. It’s down at the bottom of the page in the “Find answers or contact support” section. I see in their response, they said someone can contact them on their behalf. Does anyone else know how to get to a live chat? i have been a member of facebook for a number of years only for you to kick me out this last week saying i am not human to try and get back in you asked me to identify some old pictures of children and i can not even see there faces very well please could you resolve this problem i can not understand why or what i have done wrong After we hear more specifics about your problem, we can determine if we will be able to help. This works best if the Page’s name is changing to something that is very different from the original name. with my grandchildren an daughter, I tried calling the customer service number I'm pressing the buttons nothing happens I tried editing my number in my account it will not change this is a waste of my time, Tried to get back my account ,you advised open up a new one .you say I already have one so please 1. I am not in the industry so don’t have any friends or others that I know of running Facebook ads to help me. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Facebook in an easy-to-use summary, as well as a full comparison of the 10 ways to reach Facebook, compared by speed and customer recommendations. Business Help Center Accepted Payment Options for Facebook Ads. the games screen freezes on me and I can't send no request or play the game. Save my name, email, and website in this browser for the next time I comment. I hope this helps! Hi Chris, Sections of this page. So somebody has to be doing this to me on Purpose. Noone is at the customer service to answer my call. I created a Facebook ad campaign that is currently under review but noticed that I misspelled a word in my ad and I don’t want it published until I correct it. ... About direct debit Countries that support direct debit Direct debit charges on your bank statement Add your bank account Remove your bank account If you need assistance with Facebook Pixel for Facebook shopping through Square Online, please contact Facebook’s Support Team, or visit Facebook’s Business Center for more information on troubleshooting. Please email me back with some pertinent information responsive to this inquiry. As of today 9/9/2019 the above doesn’t work. (https://www.facebook.com/PendariesNM/). Hi Jacqueline – thanks for reaching out! Wow this is getting so ridiculous. Please visit http://www.facebook.com/business/resources for support. I know “Chat” still exists, because I just saw someone posted a video of his screenshot. The settings on the business page all reflect this. Caroline. Couldn’t find how to actually get ahold of Facebook help. Personally, I like the Stripe integration the best - maybe because it was our original payment gateway :) The advantage of the Stripe gateway is the ability to use ACH payments, but you can only accept funds in USD and only from U.S. bank accounts. The live chat feature is not available to us. Official Google payments center Help Center where you can find tips and tutorials on using Google payments center and other answers to frequently asked questions. Thanking you in antisipation. Create & Manage Accounts. Facebook Pay is a seamless, secure way to pay on the apps you already use. If you do not have access to chat with Facebook support based on our instructions, then we have some unfortunate news: you’re likely in for an uphill battle regarding speaking directly with a Facebook representative. If you need help with payments in messages on Facebook, let us know. If I have setup a new business manager, can I use the same business information vs a different credit card without being banned?? Facebook supports direct debit payments in a number of countries. Business Help Center. A person by the name of Sahar Butler. put me back on.I cannot get a text for a code on my phone .you will not email me .you have my information on file ,been using you for years .giving upare, My account has been disabled and trying to get it back. 5. You can get the process started by contacting us here: https://www.eboostconsulting.com/contact/. this is no longer accurate–the email option for ad support only appears after 10 pm central time. Thanks, Hi Mei – take a look at the updated post content now, the options have changed and if you have access, you’ll either see an Email or Chat option at the bottom of this page: https://business.facebook.com/business/help. I am trying to find the live chat by your suggestions from April but I do not think this is an option anymore. Giving details (example: adding a screenshot and description) helps us find the problem. I really wish I could get to all my friends and Aps.please help me facebook I'm just trying to follow the rules and have one single place my friends, photos, and fun are housed. Hi! Accessibility Help. Support ‎Search on Facebook for Business‎ ‎Open Side Navigation Menu‎‎Close Side Navigation Menu‎ Business Help Center. This chat has been ended. Thanks for your interest! PayPal is not supported for the Ring Protect Plan subscription service. You can start a new chat by visiting http://www.facebook.com/business/resources. You could try submitting a removal request to Google for the second URL: https://support.google.com/webmasters/answer/6332384. Open your favorite apps Facebook, Instagram, Messenger, or WhatsApp, add your payment information, and you're good to go! The first thing to keep in mind when changing your Page’s name are the official rules about changing a Facebook Page’s name: We’re sorry to hear about the troubles that you’ve been having! The section is called “Still need help? Any advice on where to start? Reports from people on Facebook help us identify and fix problems when something's not working correctly. It sounds like you might have a Spending Limit set on your Ad Account. Just activate both red and pink flowers thank you. I have been cyber bullied bad and has children involved also turned into cyber harassment what can I do to get the post removed? Many people liked my page and the post. Unfortunately it really doesn’t answer our questions…. 3. Facebook isn't about customer support - this phone number is useless. Support. It's frozen, Dear sir... Because of your security measures, I cannot log on- I donot have a mobile phone, just a landline. Copy the ID listed (will be a 8 or 16 digit number), Go back to the Business Manager Settings tab and click “Add New Ad Accounts” in the top right, then select “Claim an Ad Account.”, Paste the account ID and click “Claim Ad Account”, There’s unknown activity on my ad account, Manage my settings, people, and assets (Business Manager), My ad metrics don’t add up (pun intended! Pat Bazan. Page names can’t include: A person by the name of Sahar Butler. Facebook is already a major advertising platform, and now that users can link their payment information to the social media outlet, they can make purchases more quickly and easily than ever before. Please advise how to proceed with If you need help with payments on Facebook… After power outge it said i had to create another account so i did but i used the same password now they disabled both of my accounts please help me get back into it. Whether it’s A/B Split Testing, Dynamic Ads, or LTV Custom Audiences, the amount of knowledge needed to run a successful Facebook Ads campaign (and stay ahead of your competition) seems to grow by the day. ForLocations, The World's Best For Customer Service Info. Hi Mike, we may be able to help get in touch with Facebook on your behalf. PLEASE HELP!!!!!! If so, you’re in the right place! Name was among the 20 lucky winners who won $500.000.00USD(Five hundred thousand united states dollars) each on the Facebook group promotion Award. However, you can create a Page name for an organization that represents a geographic location. can you give me a step by step. I think they have disabled this link : https://www.facebook.com/business/resources, It now redirects to https://www.facebook.com/business/help, You are correct! Thank-you. i was once on with a bot about 2 weeks ago and then it put me through to someone. I would appreciate some answers and a real person contact. She goes on to message me that I am one of 20 lucky Facebook members who have been randomly drawn for this $300,000 cash prize. Looking forward to hearing from you! I work in the bar/restaurant industry. Thanks for your post. Thanks for your question! I have used the chat/contact lots of times until today. 6. Verified forms of payment you can add to your Facebook account to pay for ads. Make sure you are using the same email and password you set up during registration and payment. The payment dispute flow is either presented as a standalone web page, or as an overlay on top of your app. Very bad business. They break down into the following categories: Even if you don’t see your specific issue referenced above, pick the category closest and the Facebook support reps can generally steer you in the right direction. Hi Rakesh – thanks for reaching out. The approval process may take from a few days to several weeks (or even longer), and the timing is out of Ecwid's control. Whereas it used to state – Hi! When you advertise on Facebook, there isn’t necessarily a set cost. Sorry to hear you’ve been having trouble with changing your Facebook Page’s name. Good day just to verify the lottery of facebook if legal? Reporting issues when they happen helps make Facebook better, and we appreciate the time it takes to give us this information. Generic geographic locations (example: New York). How do I get these back? Hi Teresa – it does still exist, but it only shows up for certain users and even then it doesn’t seem to be consistent. Your email address will not be published. Hi Jasmine – Chat has been on and off for us for a bit but it’s working again and we’ve updated the post here with an answer from them as far as criteria for who has the option and who doesn’t. My name is Mike with EVOLVsolar and I run about $2,000 of Facebook ads per month through Facebook Business. It seems that my page is duplicating on google search. Hi Jaycee, we have helped a few clients through this process. Hi Caroline, Accessibility Help. 2. Create & Manage Stores Global Pages Pages Manager App. We’ll update the article if we learn more! Search on Facebook for Business Open Side Navigation MenuClose Side Navigation Menu. You must use a valid payment method to pay us to issue e-money into your e-money account or to pay us for a P2P transfer. However, Facebook does not provide official information regarding this, so it is not possible to know for certain. This does not apply anymore, no chat is to be found. Facebook Pay supports most major credit and debit cards as well as PayPal. I set 50 dollars for a CBO campaign for 1 day, but every time it spent 10 dollars it automatically stop from spending. Do you know of any way to make an offer that the user can only redeem if they share it on FB? My family is in MA and I want to keep in touch Hi does it still exist? If so, can you share. 2. Click that and you’ll be able to download the leads form all of your forms. Please Respond to this I am a disabled Vet that is home bound and Facebook is a Source of Enjoyment to me and I am not contacting folks I do Not know. It does still exist, but is showing up for fewer users at this time. If you originally logged in via the Facebook, Google, or Twitter login buttons, make sure to use them now as well. Page names can’t consist only of: While it is possible to appeal Facebook’s decision to be placed in a Special Ad Category, it is very difficult to navigate through without having the chance to directly speak with a representative at Facebook. Just fill out the form here to start the process: https://www.eboostconsulting.com/get-started/. You can find Facebook’s official instructions on how to create that audience by clicking here. We hope this helps! Does it still exist at this point even though it is only a couple months after you posted this? many thanks, Jules. Create & Manage Accounts. Naciś alt + / coby ôtworzić te menu alt + / coby ôtworzić te menu my account disabled with out notice or reason,and i,havnt used facebook in over one year,and they wont respond. However, we have some good news. Is it still visible to someone else? Whether it’s a problem with ad delivery, billing updates, pixel issues, or countless other day-to-day items, Facebook’s support channels can help you resolve issues quickly and efficiently, saving you time, resources and more than a few headaches. ok I never leave comments on blogs but THANK YOU. Company profile page for Facebook Payments Inc including stock price, company news, press releases, executives, board members, and contact information I am Trying to figure out what the heck is going on. Learn more about payment options for advertising. Hi Julie, Hi Ephraim, This has frustrated me beyond words, other than the bad ones! There’s an issue on my page and there is no “chat” or contact button so I have no way to resolve this… quite frustrating! I am running campaign ads for my e-com store using new business manager and ad account. I have followed all instructions & now I am at the, Enter Your Security Code. Descriptions or slogans (example: The Best Cafe – We serve the best coffee in town). Contact our support team.”, Hi, I have two ad accounts and both of them are disabled and I have been trying to find the “Chat” that everyone was talking about, but no luck. By implementing a pricing strategy tailored to regional markets, developers can optimize the performance of their business and create a native feeling user checkout experience. PIN and biometric verification may not be available for all payments. I am unable to locate the “Find Answers or Contact Support” section. We're here to help with your NETELLER Account. Quick question, we have run and ad on FB for a couple of weeks, good interaction 44 comments 100 shares etc etc….I edited the wording on the ad this morning, it has been reviews and is running but Ive noticed that all the comments and shares have disappeared? … Problems are being left uncorrected. How do I do that? Hi Tony, you should be able to edit the ad as normal, even if it is under review. If you’re looking to retarget people who have interacted with your page, we recommend creating a custom audience consisting of people who have engaged with your Page. 1. If you’d like to learn more about our consulting services, please go here. The email used is no longer active and we have no password. Hi Khash – a couple things here: 1) you need to be logged in with an ad account that has ad spend recently and 2) the chat options may only appear during business hours. They have just liked the post. Direct debit payments may be listed as FACEBOOK ADS. The URL has changed and now in order to access live chat you click the Get Started button near the bottom in the “Find answers or contact support” box. Right now when I go on the site I don’t see the option for live chat, but I also haven’t spent any money recently, so I’m not sure. Required fields are marked *. © 2021 ForLocations.com All rights reserved. And try to make it easy Page names must use grammatically correct capitalization and may not include all capital letters, except for acronyms. We believe that it might be some wording in our initial posts that made facebook feel like we were making claims about clean and blue oceans because we have tried several different ads since then and they are all rejected and when we ask for a second opinion they are rejected again on the same basis. – The Eboost Team. With pictures would be great I will ask my question here to see if you or anyone else has an answer. At least 400. So we put together this step-by-step guide detailing how to contact Facebook support. Join. Get help, tips, and more... Last updated: Jan 11, 2021. Facebook Technologies, LLC reserves the right to cancel or modify this offer at any time without notice. This process can take weeks or more. Thanks for your question! How can I prepay for my ads/ add credit to my account ahead of time? Can you send me some information on the approximate range of cost for placing advertisements on Facebook? I guess it’s because I’m in the wrong country and it’s not offered universally. Because I can’t see it anywhere? (https://www.facebook.com/PendariesVillage/) because the person who created it left the company years ago and we would like to merge it with our new page We don’t have an email address as the other option was emailing through a web form, so the best option right now is indeed the live chat support. You can view your all currently active credit cards as well as any active advertising coupons under the Payment Methods tab of your ad account.. In particular, we are looking to place political ads in Facebook pages that have significant Asian American members, like NBC Asian America or Asian American Life. This is like re-marketing. Thank you much in advance for your help! Hi Jules – do you have an active Facebook Ad Account? I dont want to be friends with them either. How far that budget will get you depends on a variety of factors. I feel as though this is Harassment. I do have admin rights to the new page Facebook - Facebook Page celebrates how our friends inspire us, support us, and help us discover the world when we connect. Hi Cheryl – it’s still in that location, but it only shows up for certain users and unfortunately Facebook isn’t able to provide much clarity on the criteria. FB making it harder and harder to get in touch with them! – The Eboost Team. Facebook keeps saying I cant buy ads because the business is a “drug and alcohol” service but it’s a primary care business. I know someone else in the industry who has done this so I know it’s possible but not sure how he does it. Here is Facebook’s support page with a step-by-step guide on how to create messenger ads: https://www.facebook.com/business/help/1420905584664062?helpref=page_content. There is no way I am able to contact them though. If you have met all the rules and specifications for the name change, you can then follow Facebook’s official directions to submit the name change for approval: Click Here For The Instructions. Common Support Topics. Do you have an active Facebook ads account and need support related to ads or your Facebook page? Hi Ali, you can inquire about our consulting services here: https://www.eboostconsulting.com/consulting/. So, what types of questions can you ask Facebook Ads Support? Press alt + / to open this menu alt + / to open this menu Support. Hi Happy, If you’ve reached out to Facebook Support in the past and they’ve solved your problem we’d love to hear about it in the comments below! Hi Wes, Really bad support nowadays. /PendariesNM/ and have that page in my Ad Account. I tried to reach live support during Facebook business hours (M-F 8-5 PST). 701 Palomar Airport Road, #170 Carlsbad, CA 92011. facebook don’t offer a live chat or email now do they? You can review my messages from Sahar Butler. Help Center. happy to discuss live at your convenience. People who manage Pages can add this information to a Page’s About section. I deactivated my account and tried to re activate it . Thank You, i cant get into my facebook account because i forgot my password and i dont have a mobile phone, i have a land line phone How can I talk to a person at Facebook to get this resolved (since I have not qualified to even pay for an ad yet)? Hi Charles – the easiest way to find your leads is to go to the Publishing Tools tab of your Facebook page. Our business has been trying to do ads on Facebook several times over the last couple of months but they all come back rejected, due to them being “political or social”, which they are not. I find it confusing. If we were to ever exit this business we must be able to show SMM ROI. Thanks for your question. I can't log on my account & I want to reset it/to open it. This definitely sounds frustrating! Search on Facebook for Business Open Side Navigation MenuClose Side Navigation Menu. Any variation of the word “Facebook.”. https://www.facebook.com/cleanbeautybinge/?ref=py_c, This is more of an SEO question than a Facebook Ads question. Jump to. However, we do offer consultations. I also don’t have those chat options. No more email or chat. Payments are proces… I cannot recieve texts and I am not spending lots of money on devices just because you say I need it to log on. We received a response from Facebook (chat support ironically) about why certain users have access to live chat and others don’t. All other times the CHAT is the only option. Disconnecting Your Facebook Account. Also if you use the messenger link to try and start chat it now states – Hi! I’ve received numerous work-around solution ideas however I’m hesitant to implement them without the guidance of an expert due to the fact this is a profitable business and a HIGHLY valuable marketing channel. Can you help or provide any guidance? Hi Daniel – we’ve updated this post with the current options and UI for contacting support. Thanks for reaching out. Hi! You can learn more about Facebook’s official parameters for these issues by reading their help center article on the topic. It looks like Google is indexing your Facebook page twice, the only difference being the URL parameter at the end. Best of luck! If your products were disapproved, you can contact the Facebook Commerce support team for Instagram Shopping questions issues through this support form. Thank you, Patricia Burns. Hi Rory, Improper capitalization (example: tHe best CaFE). The next time you make a payment, use Facebook Pay Once Facebook Pay is available on WhatsApp and Instagram, you’ll be able to set it up directly within each app. Any reasons I dont have chat or support in my account? We use encryption to protect your payments and keep your credentials secure. The next step is to run some ads and have some ad spend billed to your account. She goes on to message me that I am one of 20 lucky Facebook members who have been randomly drawn for this $300,000 cash prize.
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