Help desk clerk; Set up email, update certificates and customer support. Provided technical support through a ticketing system to help support users with technical issues. Configured lotus notes and Microsoft Word to user specifications. Provide personal computer training and configuration of systems for user work compatibility issues. Monitor and maintain all computer operations at two different plants running Windows 2000 server. Computer technicians work on either computer software systems or computer hardware -- and often, both -- for private clients or companies in a variety of industries. Supported the LAN system - replace drop cables, connect PCs to LAN, load balancing. Job Skills Needed for Computer Technicians. Lab techs need a variety of technical skills to perform their jobs accurately and safely. They need to have basic knowledge of telecommunications systems … Provided exceptional customer service based on client feedback. Installed, maintained and troubleshoot PC and some server software. Installed, tested, repaired and troubleshot computers and printers. Provide first level problem resolution for Data Center environment by identifying equipment problems and initiating corrective action. Schedule and accurately process production batch jobs. Operated three HP1000 systems and Novell 4.0 workstation to support laboratory technologist. The ability to inspect accurately is essential for any hardware computer technician. Integrity. Disassembled and reassembled computers/peripheral equipment. With so many companies hiring IT professionals, your capabilities can be met with new demand and better available roles. The characteristics of a cloud computing model include: self-service, network access, resource pools, rapid elasticity, and metered resource usage. Where you have relevant experience or skills, use the words and phrases that the employer has used to describe them. From hunting down a hardware problem to determining the right software tools to use, there is a great deal of data and information collection. Make, test and update images and Imaging on desktops, laptops, POS and phones. Investigate, troubleshoot, and identify hardware and software issues in reference to printers, terminals, and vendor software. Fort Knox, KY Performed daily back up of Novell network system. Configured and installed all desktops, laptops, scanners and printers within company procedures and guidelines. Help in maintaining and analyzing of troubleshooting of hardware any system problems by editing company's Remedy Problem-Tracking Software. Provided technical support for these workstations and acted as help desk. Monitored and maintained the operations of all mainframe activity. Install, replace and/or upgrade computer equipment and software when required. Run backups on a ATL/VTS BRMS tape library system. Recognized for Internet Banking Achievement. Create new user accounts and provide access to systems. The more comfortable you are with stats and spreadsheets early, the easier you will learn new troubleshooting processes. Experience with Structured Query Language (SQL) databases to input, query, update, and manipulate data. Identified hardware problems and software errors and initiated corrective action. Provided Help Desk resolution for corporate users covering Microsoft applications as well as in house applications. Run and log daily, end of month, and quarterly backups, weekly IPL, and monthly reclaim storages. Create templates with clean installs with Windows Operating Systems and utilities, Frequent employing Symantec Ghost for rapid applications deployment. Led support of XP, Win 7, 8 Windows-based machines and MAC books for end users. Performed warranty repair, hardware/software installation and troubleshooting for Best Buy customers with Performance Service and Replacement Plans. Performed mainframe computer operations including backing up and swapping disk packs on twin Digital PDP-1170 computers serving 70 terminals. You may also be prompted to help teach non-IT staff how to use the system or protect themselves from cybersecurity threats. Configure ports and user accounts per administrator and user requirements. For any technician, problem-solving is an essential skill. Processed monthly checking/saving statements on the banks large IBM printers. Provided technical support/customer service in a helpdesk environment in operation 24 hours a day, 7 days a week. Employed as a CAD Operator in a large Tele-Communication firm. Analyzed and resolved hardware/software problems such as operational discrepancies, job aborts and network issues. Maintained, backed up, restored and replicated Active Directory database. Analyze and monitor JCL (Job Control Language) process that run throughout the day and respond accordingly. Lift and move printing boxes weighing up to 20 pounds forming temporary storage to service output printers. Processed jobs on IBM Monitor batch processing for healthcare applications including; MedSieries4, creates menus, user profiles, and software upgrades. Review documents and process complex posting transactions on AS/400. Managed operations, control, maintenance & administration of computer systems and peripherals. Performed interviews for new hires and setup welding tests and employee orientations. Provided daily Help Desk Support for applications, PCs and printers. Everyone has the potential to have gaps in their basic computer skills regardless of how long they’ve used a computer for. Perform various PC and peripherals troubleshooting for Win 9x, Win2000 Pro and WinXP Pro. Performed some Point-of-Sale (POS) interactions and service for customers. Worked with technical support and/ or vendors to resolve software/hardware problems. Provide tape backups on various systems including Himalaya, company servers and mainframe. Provided technical support for all hardware and software issues to include registers, PCs, printers, Cat5 lines and hubs. Resolved system problems under tight time restraints. Solid Organizational Skills. Basic computer skills. Maintain printers, tapes, disk drives, paper and magnetic libraries. Monitor the mainframe system, troubleshoot, shutdown and Initial Program Load (IPL) for the Mainframe System. 15 Machine Operator Skills and Qualities to be Best on the Job. Today, we’re here to spotlight the 10 most important skills for computer technicians that create the foundation for a long and happy tech career. Read below to see the full list. Fundamental computer skills include typing and using a mouse. Assisted with application and database updates when OS support was needed. Monitor and regulate print queues and account transaction via CICS. Understand how computers work and how they interact with humans to optimize each task. Perform set-up of PC systems and configure software/hardware to meet user needs. Provided operational and technical support, monitored Cisco routers and switches. These skills are also important to the world of cloud computing: Performed diagnostics and troubleshooting for voice communications as well as PC's. The CPU and RAM usage, processor temp, and network access speed are just a few easily named. Perform Mainframe and SmartStream job setup & maintenances for Application Groups. Adjusted configuration of operating system as required in JCL programming. You may be providing IT assistance to clients, internal employees, or providing consultation for managers who rely on your expertise. Design and assembly of personal computers, installation of hardware and software upgrades, operating system and network installation and configuration. Performed low-level maintenance and troubleshooting for Windows NT servers. Configure desktops, laptops, POS (cash registers) phones and printers. Become experienced with the inside and outside of modern computers. Coordinate computer equipment repairs with service companies. As a worker, developing and cultivating computer skills can greatly increase your desirability to employers, and it … A computer technician is an expert who can identify, troubleshoot, and resolve problems such as servers, networking issues, various hardware and software errors, etc. Support internal users of Windows 3.1, Windows 95, Windows 98, Oracle and any network problems. Possessing fundamental computer skills mean you have no to little computer experience or training. Completed POS Sales and managed store stock via quick books. There are many basic troubleshooting techniques you can use to fix issues like this. Attention to Detail. Performed problem resolution for bad jobs and/or other errors within the computer systems and contacted management and/or programmer when necessary. Provided excellent Customer service to external customers and internal business partners. Provided AS400 and network administration, also for Windows 95, NT servers. Communication Skills. Contact us at 888-516-5339 to learn more. Prepare and deploy new PCs to user community. This quiz is for all the people out there who are preparing for any online computer technician exam; it will test their skills … Updated user accounts Created and maintained Hardware and Software Inventory databases resulting in more efficient and timely troubleshooting. Cross-trained as backup for phone operator at facility, effectively routing calls and providing Install all networking providing needed internet access. Detect and troubleshoot network, computer and peripheral equipment malfunctions. Maintain a working knowledge of manual and automated systems shut down and start up on MVS console commands. Automated Lotus Notes ticketing system and designed web-based on-boarding forms, improving requirements gathering for standard requests. Used Active Directory to manage, Users and Computers, Groups, Group Policy settings, and Domain Controllers. As you rise in the tech career, you may be asked to train others. Operate AS/400 9406-820 VR5.3 Monitoring Activities for Users. The world is currently in the midst of a tech talent shortage. Conducted minor preventative maintenance on printers. Research is a big part of IT and technical work. Career Paths for a Computer Operation Technician. Operated advanced workstations running Win2k and Linux operating systems providing virtual and constructive simulations for US Army modern warfare battle experiments. On the Web Configure PCs to operate on LAN environment, assembling PCs, keyboards and printers. Provided technical support, problem isolation and team management for applications in an established corporate production environment. Administered windows passwords, users, security, file shares, and printers, with Windows Active Directory. To troubleshoot computer hardware, you will need a significant foundation in problem-solving and careful decision-making. Since many electrical technicians go on to become independent contractors, business skills are something you can acquire over the years. For example, if you’re applying for a job as an office manager, you will likely be required to have a basic knowledge of word processing programs, spreadsheets, email platforms and other communication tools. Your familiarity with computers should reflect an ability to inspect hardware. Provided trouble shooting for network and communication technology problems, installed software and provided software training. Provide backup support to other team members as requested. Maintain Composite Healthcare System (CHCS) in a multi-server Local Area Network. Performed multiple system backups, verification of data integrity and managed tape library ensuring successful recovery of critical business resources. Performed various duties related to Unix Systems Administration on Sequent and Sun Solaris 7 servers. Provided technical support to the Production Development/Merchandising departments. Assisted programmers and vendors with the mainframe and distributed server issues and problem resolutions. Monitored and controlled the throughput of the computer equipment located in the Data Center. Operate, monitor, and control a mainframe computer and related peripheral equipment using established procedures. Possessed a working knowledge of computer systems security techniques and DOD security procedures. Executed MVS system commands to display outstanding write-to-operator (WTO) messages and reply-to-write-to-operator messages with system commands. Everyone’s career path, organizational needs, and existing skill sets are different, after all. Performed daily, weekly, monthly backups of all data files, the AS/400 operating system and IBM libraries. Ensured client satisfaction by upgrading computers, peripherals, and software applications and addressing any concerns regarding applications and equipment operation.